Return of the Reverb issue: “return!”

Thu, Feb 8 at 9:52 AM

When do you plan to ship my amp back? Have you …
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Reverb
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Hi mike ,
You have a new message on Reverb regarding your Vox Night Train Classic NT15C1-CL Limited Edition 15W 1×12 Combo 2010s – Black.

When do you plan to ship my amp back? Have you not received the shipping label. Please respond at your earliest convenience. I included a copy in my last message on Feb 6.Thanks

   Doug Curtis
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Thu, Feb 8 at 11:29 AM

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Reverb
Hey Mike,

I hope you are doing well. This is Arianne at Reverb Support. This is in regard to your purchase on Order # 19538970.

Your seller reached out to us because they are asking for the status of the return package. Upon checking the order, it shows here that the seller has already processed the refund and we already send the email with the return label. Can you please confirm if you received the email?

If not, I will attach the return label here for your reference.

Looking forward to your response!

Best,

Arianne A. | Support Specialist

Attachment:

return_shipping_label.png
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On Friday, February 9, 2024 at 11:29:53 AM CST, Arianne A. (Reverb Support) <support@reverb.com> wrote:

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Reverb
Hey Mike,

I hope you are doing well. I just want to make a follow-up for order #19538970 – Vox Night Train Classic NT15C1-CL Limited Edition 15W 1×12 Combo 2010s – Black.

Your seller reached out to us because they are asking for the status of the return package. Upon checking the order, it shows here that the seller has already processed the refund and we already send the email with the return label. Can you please confirm if you received the email?

Looking forward to your response!

Best,

Arianne A. | Support Specialist

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Fri, Feb 9 at 11:49 AM

You (Reverb) are unbelievable, and a complete waste of my time – terrible and untrustworthy business practices you have – read your file for my prior responses.

The seller ended up stalling my refund – I have no desire to communicate with him about BS “shipping” claim again.

I also have no desire to communicate with Reverb again, nor do business with you based upon this experience  – close my account.

Finally, see the copy of the email I received from Reverb, bolded italics mine.

The amp is gone:

On Monday, February 5, 2024 at 06:43:35 PM CST, Phil C. (Reverb Support) <support@reverb.com> wrote:

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Reverb
Hi Mike,

….

I apologize for the trouble. Since we covered this refund as an accommodation, you may keep this Vox to do with as you wish.

At this time–this case has been closed.

Best,

Phil C. | Resolutions Specialist