So here’s the time-line, blow by blow:
So on the 21st I paid for a ISA One (US$310), delivery by the 30th.
On the 26th the seller messages, apologizes for the delay, and says he/she will put it in FedEx immediately.
To date there is still no FedEx info to the tracking number they posted, the package was not rec’d, and the seller is not communicating.
I note two complaints filed against the doosh on 12-24, also.
So, I guess tomorrow (or right after fookin’ midnight), I hafta file a complaint thru paypaL & Ebay.
12-26
Dear mmmeeevvv,
I must sincerely apologize that you have not yet received your item. I am just an individual, not a business, and this is my first time selling a few items on Ebay. I just returned from vacation with my family late last night (Monday, I’m on CST) and I had left the items along with FedEx shipping labels at the office with instructions for my secretary to send them out. My company has an account with FedEx and we have pre-printed shipping labels with tracking numbers, hence the tracking number that was previously provided. Apparently lines were crossed and the items were not shipped.
I will PERSONALLY ship the ISA One out today as soon as I go into the office and I assure you they will be picked up by FedEx this afternoon.
Once again, I apologize for not getting the ISA One to you in the promised time and a lack of communication on my end. I will make sure the tracking numbers are active when the item is picked up this afternoon. Thank you.
– lyraltonay96
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12-28
Dear lyraltonay96,
I understand the issue, but what is the story here?
Still no tracking info.
– mmmeeevvv
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12-29
Dear lyraltonay96,
Please advise status.
Still no shipping information under that number.
– mmmeeevvv
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12-30
Dear lyraltonay96,
THIRD REQUEST:
PLEASE ADVISE.
– mmmeeevvv
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12-30
Dear lyraltonay96,
You have had my money for a week, you promised [late] shipment again on the 26th, now you stop communicating.
I shall be filing a complaint if I do not hear from you by midnight; I note you have other subsequent complaints, also.
– mmmeeevvv
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12-30
Dear mmmeeevvv,
I haven’t taken any of your money. It has been held as “pending funds” by Paypal since you made payment. Paypal holds payments for up to 21 days for some reason. This is my first time selling anything on Ebay so I’m doing my best. I got your sale confused with some earlier ones where funds had already cleared. I expect your funds will be available by Monday at which point I will send out the item. I live in southern Illinois so I doubt that it will take long to reach you. By the way, the same thing happened with the person who purchased the laptop. They made no attempt to contact me at all and instead left negative feedback. I gave them a $100 refund and they received the item.
Thanks,
– lyraltonay96
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12-30
Dear lyraltonay96,
Paypal says, “payment made” as of 12-22, THE DATE OF PURCHASE.
You promised, “delivery between 12-28 and 12-30.” You NEXT apologized and claimed a problem with your secretary for not sending the item, and THEN promised you were sending the item out *personally* on 12-26.
Your “confusion” is not relevant, nor an excuse.
Further, I have posted *numerous* unresponded-to messages at you in this regard.
I do not know you, it’s not personal, but it is MY MONEY being spent; I DID NOT AGREE to this delay and your Paypal issues are YOUR ISSUES.
You now advise that you have not yet even sent the item out – that is NOT keeping your prior promises, NOT our agreement, and NOT in keeping with Ebay’s policies.
Tomorrow I shall open the complaint process with Ebay as they have a step-by-step, dated progression.
If you are at all concerned with your “feedback” score, and avoiding ALL appropriate follow-up action on my part, my request and suggestion is that you arrange for delivery by Tuesday, which is still 3 days late due to YOUR failures to comply with this BUSINESS.
– mmmeeevvv
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This is fun!
On the Paypal site:
From Buyer – 12/30/2011 15:05 PST
Seller took money, claimed late shipment, gave invalid Fed Ex number, no communication, item not rec’d
From Seller – /30/2011 16:20 PST
I am waiting for the payment to clear and be available to me. I expect that to be Monday the 2nd at which point I will send the item out via FedEx.
From Seller – /30/2011 16:21 PST
I am waiting for the payment to clear and be available to me. I expect that to be Monday the 2nd at which point I will send the item out via FedEx.
From Buyer – /30/2011 18:06 PST
That is NOT the terms of sale. Receipt of item was DUE on 12-30. Seller has consistently made misrepresentations herein and violated all terms of the sale, ebay and Paypal. PAYMENT WAS MADE on sale date of 12-22; seller’s issues with Paypal are irrelevant to me, the buyer. I expect a VALID (and NOT fake as previously posted) FedEx shipment number by tomorrow, and receipt of item BY Jan. 3rd. I note that theft of over US$300 in Illinois is a FELONY.
12/31/2011 15:28 PST – PayPal: Buyer escalated this dispute to a Claim.
12/31/2011 15:28 PST – Buyer: Seller has: 1. provided fraudulent FedEx shipping number; 2. has changed story several times; 3. has failed to ship item; 4. has failed to keep his specific promise to send item on follow-up date; 5. has claimed to be holding item subject to PayPal release of funds I paid on 12-22 6. has incurred several other complaints (prior and subsequent) from other buyers and apparently failed to resolve same 7. was given a deadline to provide valid shipping number by this date and failed to do so
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Paypal:
Status
The seller has responded to our request for tracking information. We haven’t confirmed the tracking information yet but wanted to share it with you
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Doosh gave the same FedEx Tracking No. as a week ago -still not validated!
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